FAQ

Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.

Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

Definitely yes! We use the highest industry standards to secure our website and the payment process. Hebeos.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Each purchase once, for as long as the promotion is active.

Due to regulations, you need to go into your mailbox and activate your Newsletter subscription, the code will be shown after clicking the activation link.

Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.

We use three different factors, Bust, Waist, and Hips. - Bust: Measure around the fullest part of your bust. - Waist: Measure around natural waistline. - Hips: Measure around the fullest part. Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra.

You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.

There are no standard sizes for dresses in the US or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 50 dresses. We have great wholesale rates and your trips to our tailor workshops.

When your parcel leaves our quality assurance warehouse, it takes around 7-8 days to reach you, depending on the item you order, its origin and destination.

Yes, please contact our customer service, but note that we can't change the delivery address once the shipping was already processed.